Terms and Conditions
Thank you for choosing to shop with us at Phoebe Moon Dream. Before you make a purchase on our handmade cat toy e-commerce website, please read the following terms and conditions carefully. By using our website and making a purchase, you agree to be bound by these terms and conditions.
Introduction
These Terms and Conditions apply to the sale of all products on our website. By placing an order, you agree to be bound by these terms and conditions. If you do not agree to these terms and conditions, you may not use our website or make a purchase.
Liabilities
Phoebe Moon Dream will not be held liable for any damages or loss arising from the use or inability to use this website and the products supplied on the website.
Although health resources available on this website have been researched thoroughly, we insist that you discuss your cat’s health with your own veterinarian. Each cat has different needs, and as a responsible pet owner, you are accountable for ensuring the best health care for your cat. Any pet toy can be harmful under the wrong circumstances, which is why it’s important to supervise your cats as they play with our toys or our packaging.
The use of any product bought from Phoebe Moon Dream is at the customer’s risk. Upon accepting our terms and conditions, the customer agrees to ensure that Phoebe Moon Dream is not held liable for any losses, injuries, or damages that may arise from the use of the products sold on the website.
Ordering and Payment
To place an order on our website, you must be at least 18 years old and have a valid payment method. All orders are subject to acceptance and availability. Once you have placed an order, you will receive an order confirmation email. Payment for your order must be made in full before we can process and ship your order.
Payment Methods
We use PayPal as our payment gate. You can read PayPal’s privacy statement here: https://www.paypal.com/za/legalhub/privacy-full
Payment Processing
We use a third-party payment processor to securely process all online transactions. Our payment processor uses industry-standard encryption and security measures to protect your payment information.
Security Measures
We take the following security measures to protect your personal information and payment details:
Encryption: We use SSL (Secure Socket Layer) encryption to protect your personal information and payment details during transmission.
Data Storage: We store your personal information and payment details on secure servers that are protected by firewalls and other security measures.
Access Control: We limit access to your personal information and payment details to authorized personnel only.
For your ease, we may keep your personal contact information beyond a 30-day period to facilitate future orders and automate the billing process.
Fraud Prevention
We use various fraud prevention measures to protect against fraudulent activity, including:
Address Verification: We verify the billing address on file with your credit card issuer to ensure that it matches the billing address you provide during checkout.
Card Verification: We use a card verification system to verify that the credit card being used for the transaction is valid.
Suspicious Activity Monitoring: We monitor all transactions for suspicious activity and may contact you to verify your identity or request additional information if we detect any unusual activity.
Your Responsibility
You are responsible for keeping your personal information and payment details secure. Please ensure that you use a strong and unique password and do not share your account information with anyone.
If you have any questions or concerns about our payment and security measures, please contact us at phoebemoondream[at]gmail.com
Order Cancellations and Restrictions
Placing an item in the shopping basket without completing the purchase cycle does not constitute an order or an agreement of sale between the customer and Phoebe Moon Dream. Should an item not be available, Phoebe Moon Dream will notify the customer and all reasonable efforts will be made to ensure the item is made available as soon as possible.
Agreement of Sale
The contract of sale between the customer and Phoebe Moon Dream is effective when a deposit through electronic transfer is received and recorded in Phoebe Moon Dream’s bank or when payment confirmation is received from our payment gate partner, PayPal. Phoebe Moon Dream reserves the right to decline or terminate an order either partially or entirely should any circumstances arise, in which case the customer will receive a refund of any payments already made.
Order Delays and Load Shedding
Phoebe Moon Dream is based in South Africa, and as such, is affected by the ongoing power utility crisis. To combat the power outages, we work around the Eskom Load Shedding schedule and this can impact the manufacturing of the products as well as shipping arrangements. Although each product is made by hand, an electric sewing machine is used during the production process. Fabric labels and packaging are outsourced from other South African companies that are also affected by load Shedding. Courier services are also delayed due to heavy traffic caused by Load Shedding. All of these impact delivery time, and although it’s beyond our control, we do apologise for any inconvenience caused we are working diligently to ensure you get your products as soon as possible.
Phoebe Moon Dream is a one-woman-owned boutique, and all products are made, packaged and shipped by the owner. High volumes of orders may cause delays, and we do our best to ensure high-quality products are sent to you as soon as possible.
Returns and Refunds
We take pride in our handmade cat toys and want our customers to be completely satisfied with the purchase. If for any reason you are not satisfied with your purchase, please notify us within 24 hours of receiving your order. We will work with you to resolve any issues and provide a refund or exchange if necessary. Please note that we do not accept returns or exchanges for customised or personalised products.
Returning the unsatisfactory product is at the customer’s expense, however, we may offer to reimburse the return transportation cost at our own discretion. Phoebe Moon Dream assesses each case individually to determine the most favourable outcome.
Should a product be faulty/damaged, we will replace the item. But should the fault be attributed to incorrect usage, or to wear and tear, we will not be able to offer a credit voucher or exchange the product. Therefore, the customer must incur the expense of returning the non-faulty product to us, in addition to the expense of sending it back to them.
Please note that if the product shows clear signs of wear and tear, we will not be able to refund you.
We are not responsible for any damage to you, your property, your children or your animals for incorrectly using our products. Never leave your pets unsupervised while playing with their toys. And be mindful of other animals and small children.
Product Descriptions
We make every effort to ensure that the product descriptions and images on our website are accurate and up-to-date. However, we cannot guarantee that the colours of our products will be completely accurate due to variations in computer monitors and the handmade nature of our products.
Intellectual Property
All content on our website, including images, text, logos, and designs, is the property of Phoebe Moon Dream and is protected by copyright laws. You may not use any of our content without our express written permission.
Limitation of Liability
To the fullest extent permitted by law, we will not be liable for any indirect, incidental, or consequential damages arising out of or in connection with your use of our website or the products purchased from our website.
Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the Intellectual Property Policy of the Republic of South Africa. Any disputes arising out of or in connection with these Terms and Conditions shall be resolved by the Republic of South Africa courts.
Changes to these Terms and Conditions
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of our website after any changes to these Terms and Conditions constitutes your acceptance of such changes.
If you have any questions or concerns about these Terms and Conditions, please contact us at phoebemoondream@gmail.com